System change
From the change request through assessment and approval to deployment.
Tell the AI what runs differently at your company and get the adapted process back in seconds. The download gives you BPMN 2.0 XML, ready to import into any BPMS.
How to tell whether the process works
Share of successful changes without rollback, target 95 percent.
7 steps, 3 lanes
IT operations
IT operations
Head of IT
Continue with your business address
The full diagram, the process record and the files are reserved for business addresses.
- The complete diagram
- All 7 steps in full
- Goal, scope and trigger
- Inputs and outputs per step
- Every metric with its target
- Risks, opportunities and business rules
- Standards and legal basis
- The BPMN file, ready to import
When this template fits
Who it is for
For IT teams where several people work on production systems. As soon as a change can affect other areas, it needs assessment before deployment, otherwise the interaction only surfaces in operation.
Where it typically stalls
At the rollback plan. It gets written but not tested, and when it matters it turns out not to work. The template makes the rollback plan a mandatory field before approval.
What it connects to
Upstream is often incident handling, out of which a permanent change need arises. Downstream is documenting the changed configuration.
Relation to standards
Documented assessment and approval of changes to information processing systems is a core change management requirement. The template separates assessment, approval and deployment.
Part of these process maps
A single process says little about where it sits in the company. These maps show it among its neighbours.
- ServicesThe process landscape of a service company, from enquiry through delivery to invoicing.
- RetailThe process landscape of a retailer, from assortment through logistics to returns.
- Manufacturing and engineeringThe full process landscape of a mid-sized manufacturer, from first enquiry to spare part.
- InsuranceThe process landscape of an insurer, from application through policy to the reported claim.
What people ask first
Can the template be imported into another tool?
Yes. The file is BPMN 2.0 XML and imports into any BPMS that supports the standard.
May I hand the template out in training sessions?
Yes. All templates are published under CC BY 4.0, so you may print, share and teach with them as long as you credit Procevia as the source.