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PROCESS MAP

Services

The process landscape of a service company, from enquiry through delivery to invoicing.

3 categories10 groups41 processes
13 of 41 modelled

MANAGEMENT PROCESSES

2 groups · 8 processes
2/8 modelled

Steering, quality and compliance.

  • Strategic planning

    Company strategy, annual planning & objectives.

    • Develop company strategy
    • Annual planning & budgeting
    • Management review
    0/3

  • Quality management

    ISO 9001, audits & improvement.

    2/5

CORE PROCESSES

4 groups · 14 processes
1/14 modelled

Value created directly for the customer.

  • Lead to Contract

    From inquiry to signed contract.

    • Qualify inquiry
    • Create proposal
    • Contract closing
    0/3

  • Service delivery

    Planning, execution and acceptance of the service.

    • Engagement clarification
    • Staffing & resource planning
    • Deliver the service
    • Service quality assurance
    • Customer acceptance
    0/5

  • Billing & Cash

    From time recording to incoming payment.

    • Time & service recording
    • Invoicing
    • Payment & dunning
    0/3

  • Customer care

    Maintain relationships, use feedback, renew contracts.

    1/3

SUPPORT PROCESSES

4 groups · 19 processes
10/19 modelled

Functions that carry every area.

Open the map in ProceviaDownload the package

The map lands in a new project with every process. You then tell the AI what is named differently or missing at your company.

WHAT THE PACKAGE HOLDS

Four levels, from overview to single step

LEVEL 1

The map

Three categories with 10 groups, each described.

Shown above
LEVEL 2

41 processes

Named, described, with maturity and group assignment.

Shown above
LEVEL 3

13 BPMN diagrams

Complete flows with lanes, decisions and events.

After unlocking
LEVEL 4

Process record per diagram

Goal, trigger, inputs and outputs, metrics, risks, standards.

After unlocking
CONTEXT

Why the map comes before the first diagram

The most common mistake at the start

Service companies sell time, and time cannot be produced later. That makes the handover between sales and delivery decisive for the margin, and that is usually where the process is described most thinly. The map lays the four core strands side by side and makes visible where a promise is made that somebody else has to keep later.

Why planned processes belong on the map

Most processes on this map carry only a name and a description. That is deliberate. A map where everything looks finished is either polished up or the result of two years of work. Start with the processes causing trouble today and leave the rest as placeholders until somebody needs them.